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Patisserie Valerie

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FAQs

Do you have cakes that are suitable for people with nut allergy?

Sorry, all our products may contain nut traces

Do you have cakes suitable for vegetarians or vegans?

All our cakes except cheesecakes and those containing mousse are suitable for vegetarians. We do not have cakes suitable for vegans.

Do you have information on other allergens?

Our stores carry information on all allergens including alcohol please ask a member of staff.

Do you offer cakes with organic ingredients?

No

Soya Milk?

No

How long will cakes keep fresh and will they have to be refrigerated?

All our cakes are made with fresh cream or/or fresh fruit and therefore must be kept refrigerated when taken home and consumed within 2 days.

How can we customise cakes?

In the unlikely event that you want to choose something other than the large variety of celebration cakes and special occasion cakes in this portfolio or on our website, we offer customise your own gateau. This is where you can create your own cake using the drop downs choosing from a variety of creams, sponge and decorations.

Can we have writing or pictures on the cake?

Most of our cakes can have a message, we can make plaques with a personalized message and cakes with flat tops can have a message written directly on the cake. There will be an additional charge of £2 for a message.
Pictures can also be placed on any classic icing decoration cake with an additional charge of £10 per image – please speak to store for further details.

What are your most popular cakes?

Our Double Chocolate Delight Cake, Macedonia With Nibbed Almonds and Strawberry Gateau

Do all shops offer the same range of cakes?

Whilst all shops carry a range of cakes every day, any cakes in this portfolio can be ordered in store or on-line. A minimum of 24 hours notice is required.
Please note, all our cakes are hand-made and therefore may vary slightly in appearance from those shown in this portfolio. Ribbon colour as shown is illustrative only.

Can we taste a sample?

Only when ordering a Wedding Cake three different samples can be arranged for a £10 deposit (refundable on placement of order). If you require more than three samples you will be charged £3.50 per extra (non refundable) this should be arranged directly with a sales supervisor either by telephone or in person at your preferred location.

Can you accept telephone orders?

Sorry, orders need to be placed in person or on-line.

When do you require payment?

We require payment in full at time of ordering.

Do I have to collect my order in person?

No, but please bring along the order reference number and order confirmation.

Do you offer a delivery service?

Free delivery is available within half a mile of any of our cafes for orders over £10.
Our other charges are as follows 

0.5 - 3 miles £15
3 - 6 miles £20
6 - 10 miles £25
10 - 20 miles £45

Our site will automatically select the closest café to your location within 20 miles.

How much notice is needed when ordering a cake?

Any cakes that can be ordered on-line require a minimum lead time of 24 hours. Wedding cakes and larger orders may require a little longer. We recommend telephoning your preferred branch for further details. If for any reason an order needs to be cancelled, we require 48 hours notice. Refunds for cancellations after this time will be at our discretion.

Can I order products on-line or in store?

Our web site indicates which products can be ordered on-line and those that will need to be ordered in store.

Questions about Afternoon Tea

What time do you serve afternoon tea?

You can have our Traditional Afternoon Tea for Two at any time of the day. Ask your server for details.

Do you have a child's afternoon tea?

We do not have a separate afternoon tea for children. They can enjoy the Traditional Afternoon Tea with parents, or order a separate meal from our children’s menu.

Do you offer a vegetarian option for afternoon tea?

Yes. Please ask your server for more details.

Can you book a table for afternoon tea?

There is no need to book for Afternoon Tea. However, if it is a large group it is advised to inform the café you would like to come in. Please contact your local café directly.

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